WildLens AI Terms of Service

Effective date: 22 September 2026 Last updated: 22 September 2026

These Terms of Service (“Terms”) govern your use of WildLens AI — Scan. Identify. Explore. (“WildLens AI”, “WildLens”, “we”, “us” or “our”), including the WildLens mobile application, website at https://wild-lens-ai.online, accounts, wildlife identification services, membership features and related services.

By creating an account, purchasing a membership or using WildLens AI, you agree to these Terms.

If you do not agree, do not use the service.

1. What WildLens AI Provides

WildLens AI is an AI-assisted wildlife identification, learning and exploration platform.

Features may include:

• wildlife photo scanning;
• possible species identification;
• recognition-confidence information;
• wildlife facts and educational information;
• scan history;
• account and membership management;
• wildlife safety information;
• optional location-assisted wildlife and regional context;
• compass and directional exploration tools;
• compass calibration where supported by the device; and
• user controls for enabling or disabling location-related features.

Location and compass functionality may depend on device permissions, supported hardware, sensor accuracy and calibration.

WildLens does not guarantee that compass readings will always be perfectly accurate. Users should not rely solely on the WildLens compass for navigation in situations where inaccurate direction could create a safety risk.

The WildLens website primarily provides product, membership, account, support and informational services.

Wildlife scanning is primarily provided through the WildLens mobile application.

2. AI-Assisted Identification

WildLens identification results are generated with artificial intelligence and related recognition systems.

Results may be incomplete, uncertain or incorrect.

Terms such as:

• “possible match”;
• “likely match”;
• “recognition confidence”; and
• similar language

describe AI recognition results and do not guarantee formal scientific identification.

A high recognition-confidence score does not mean that a result has been independently verified by a zoologist, entomologist, wildlife expert or other specialist.

Users should consider uncertainty, visible characteristics, geographic information and appropriate authoritative sources where identification accuracy is important.

3. Wildlife and Personal Safety

Never place yourself, another person or an animal in danger to obtain a better photograph or identification.

Do not:

• approach dangerous wildlife;
• attempt to handle unknown wildlife;
• provoke an animal;
• enter unsafe terrain;
• ignore official wildlife warnings; or
• delay emergency assistance while waiting for WildLens.

WildLens may provide general wildlife safety information, including information when exact species identification is uncertain.

WildLens is not:

• an emergency service;
• a medical service;
• a veterinary service;
• a wildlife-control authority;
• a poison-control service; or
• a substitute for local emergency or wildlife professionals.

If you are in immediate danger, move to safety and contact the appropriate local emergency authority.

4. Accounts

Some WildLens features require an account.

You are responsible for:

• providing accurate account information;
• protecting your login credentials;
• maintaining control of your device;
• notifying WildLens of suspected unauthorised account access; and
• using your account lawfully.

You must not sell, misuse, impersonate another user through, or obtain unauthorised access to another person's account.

5. Memberships and Scan Allowances

WildLens may offer paid access plans with specified access periods and scan allowances.

Current standard consumer plans include:

3-Day Intro

US$6 one-time

• 3 days of access;
• 15 scan sessions;
• available only to eligible first-time customers;
• does not automatically renew.

WildLens may reject repeat or otherwise ineligible Intro purchases.

7-Day Explorer

US$9.50 per week

• recurring weekly membership;
• 35 scan sessions per weekly period.

Monthly Premium

US$19.99 per month

• recurring monthly membership;
• 200 scan sessions per monthly period.

Annual Premium

US$149.88 per year

• recurring annual membership;
• 250 scan sessions per month;
• scan allowance refreshes monthly during the active annual membership.

Applicable taxes, payment-provider requirements and currency conversion may affect the final amount displayed at checkout.

The plan and price shown at the final purchase screen govern the transaction.

WildLens may change future pricing or plan structures. Changes do not retroactively alter a completed transaction except where permitted by law or agreed with the customer.

6. What Counts as a Scan

One scan session represents one wildlife-identification attempt involving one creature.

A scan may support up to three photographs of the same creature from different views or angles.

Users should not deliberately combine photographs of different animals into one scan session.

One suitable photograph may be sufficient.

Where WildLens determines that a genuine identification attempt failed without providing a usable identification result, the scan credit may be restored according to WildLens system rules.

This policy does not permit deliberate abuse, repeated invalid uploads or attempts to obtain unlimited free scans.

7. Recurring Billing

Recurring WildLens plans continue according to the billing period shown at purchase until cancelled, terminated or otherwise ended.

Depending on where the membership was purchased, billing may be managed through:

• Stripe;
• Google Play;
• Apple App Store; or
• another clearly identified payment provider.

Cancellation should be performed through the billing system associated with the purchase.

Cancelling a recurring subscription normally prevents future renewal but does not automatically erase the user's WildLens account.

Account deletion is a separate process.

Mandatory cancellation and consumer rights under applicable law remain unaffected.

8. Payments, Refunds and Billing Problems

You are responsible for reviewing the plan, billing period, amount and applicable taxes before completing payment.

If you believe you were:

• charged incorrectly;
• charged more than once;
• assigned the wrong membership;
• not granted access after a confirmed payment; or
• affected by another billing error,

contact:

billing@wild-lens-ai.online

Refund rights may vary depending on:

• applicable consumer law;
• payment provider;
• app-store rules;
• the nature of the transaction; and
• circumstances of the billing issue.

Nothing in these Terms removes refund or consumer rights that cannot legally be excluded.

9. Voluntary Support Contributions

WildLens may allow users or supporters to make voluntary contributions to support development of the service.

A support contribution is separate from a WildLens membership.

Unless explicitly stated otherwise, a contribution:

• does not purchase Premium;
• does not provide scan credits;
• does not extend a membership;
• does not provide ownership or investment rights; and
• does not create a recurring subscription.

WildLens does not represent support contributions as tax-deductible charitable donations unless such legal status has been formally established and clearly communicated.

10. Schools and Organisations

WildLens may introduce plans intended for:

• schools;
• educational programmes;
• conservation organisations;
• wildlife groups;
• research-support environments; or
• other organisations.

Unless a school or organisation plan is expressly shown as an active purchasing option, concept designs or previews do not constitute an available commercial plan.

School and organisational services may be subject to separate or supplemental agreements, account controls, privacy requirements and pricing.

11. Photos and User Content

You retain ownership of photographs and other original content that you submit to WildLens.

By submitting content for processing, you give WildLens and its necessary service providers a limited permission to:

• receive the content;
• store it;
• process it;
• analyse it;
• generate identification results; and
• display the resulting information back to you

for purposes connected with providing, securing and operating the WildLens service.

This permission does not transfer ownership of your photographs to WildLens.

Private scans should remain private unless you deliberately use a feature that clearly allows sharing or publication.

You must have the right to upload any content you submit.

12. Prohibited Use

You must not use WildLens to:

• break applicable law;
• harm people or animals;
• facilitate wildlife trafficking or illegal wildlife trade;
• harass or stalk individuals;
• upload unlawful content;
• attempt unauthorised access;
• interfere with service infrastructure;
• bypass membership limits;
• manipulate scan-credit systems;
• abuse payment systems;
• reverse engineer protected systems where prohibited by law;
• distribute malicious software;
• use automated systems to overload the service; or
• impersonate WildLens AI.

WildLens may restrict access where reasonably necessary to protect users, wildlife, the service or other parties.

13. Intellectual Property

WildLens AI branding, logos, interface designs, software, original written materials and other WildLens-owned content are protected by applicable intellectual-property laws.

The WildLens AI name, logo and brand artwork may not be copied, republished, misrepresented or used to imply endorsement without permission.

Third-party wildlife information, images, data or other materials remain subject to their respective rights and licences.

14. Availability

WildLens aims to provide a reliable service but cannot guarantee uninterrupted availability.

The service may occasionally be unavailable because of:

• maintenance;
• software updates;
• network problems;
• third-party outages;
• recognition-provider failure;
• payment-provider issues;
• security incidents; or
• circumstances outside our reasonable control.

WildLens may update or change features as the product develops.

15. Recognition and Information Disclaimer

WildLens provides identification and wildlife information for educational and informational purposes.

WildLens does not guarantee that:

• every photograph can be identified;
• every identification is correct;
• every confidence score is perfectly calibrated;
• every species description is complete; or
• all information is appropriate for every geographic region or situation.

Where WildLens is uncertain, it may provide:

• broader classification;
• possible alternatives;
• lower confidence;
• requests for another photograph; or
• safety-first guidance without exact identification.

Uncertainty is part of responsible wildlife identification and should not be interpreted as a service failure by itself.

16. Third-Party Services

WildLens may depend on third-party services for functions including:

• authentication;
• cloud storage;
• database services;
• artificial intelligence;
• payments;
• application distribution; and
• infrastructure.

Third-party services may have separate terms and privacy policies.

WildLens is not responsible for independent third-party services outside WildLens's reasonable control.

17. Privacy

Your use of WildLens is also governed by the WildLens AI Privacy Policy.

The current Privacy Policy should be available at:

https://wild-lens-ai.online/privacy

Account-deletion information should be available at:

https://wild-lens-ai.online/account-deletion

18. Account Deletion

You may request deletion of your WildLens account.

Account deletion is different from subscription cancellation.

Deleting your account may permanently remove:

• profile information;
• scan history;
• stored wildlife photos;
• account preferences; and
• other associated user information,

subject to information that must lawfully be retained for security, fraud prevention, financial-record, legal or regulatory purposes.

Where required, users should be able to initiate account deletion through the mobile application and through an external WildLens web resource.

19. Suspension and Termination

WildLens may suspend or terminate access where reasonably necessary because of:

• serious or repeated Terms violations;
• fraud;
• payment abuse;
• attempts to compromise security;
• unlawful activity;
• deliberate service disruption; or
• risks to other users or WildLens systems.

Where appropriate and legally required, WildLens will provide reasonable notice or an opportunity to resolve the issue.

Users may stop using WildLens at any time.

20. Disclaimer of Warranties

To the extent permitted by applicable law, WildLens is provided on an “as available” basis.

WildLens does not guarantee perfect recognition accuracy, uninterrupted availability or suitability for every purpose.

Nothing in these Terms excludes warranties, consumer guarantees or statutory protections that cannot legally be excluded.

21. Limitation of Liability

To the extent permitted by applicable law, WildLens AI is not responsible for indirect, incidental, special or consequential losses arising from use of or inability to use the service.

Users remain responsible for real-world decisions involving wildlife, personal safety and compliance with local laws.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

22. Changes to the Service or Terms

WildLens may update these Terms as the service develops.

Changes may be required because of:

• new features;
• mobile-store requirements;
• payment changes;
• membership changes;
• privacy requirements;
• safety improvements;
• legal requirements; or
• service-provider changes.

The updated date will be displayed at the top of these Terms.

Where required by law, material changes will be communicated or consent will be obtained.

23. Applicable Rights

These Terms do not remove consumer, privacy or statutory rights that apply to you and cannot legally be waived.

Until WildLens's final operating legal entity and jurisdictional details are formally established and publicly designated, WildLens will not publish invented incorporation or governing-law information.

Any legally required entity information will be added once confirmed.

24. Contact

General enquiries:

hello@wild-lens-ai.online

Customer support:

support@wild-lens-ai.online

Billing enquiries:

billing@wild-lens-ai.online

Official website:

https://wild-lens-ai.online

WildLens AI — Scan. Identify. Explore.