WildLens AI
Delete your WildLens AI account
You can ask us to delete your WildLens AI account and the personal data attached to it at any time. This page explains how to make the request and what happens next.
How to request deletion
- Cancel any active membership first so it does not renew — see the terms of service.
- Email support@wild-lens-ai.online from the email address on the account, with the subject “Account deletion”.
- We confirm the request from that address so nobody else can delete your account.
- Your account and its associated data are deleted, normally within 30 days of the confirmed request.
What is deleted
- your WildLens account and sign-in details
- wildlife photos you submitted for scans
- scan sessions, recognition results and possible matches
- your scan history and saved discoveries
- account preferences and settings
- support messages linked to your account, where they are no longer needed
What may be retained
- payment and billing records our payment provider and applicable law require us to keep
- records required for accounting, tax, fraud-prevention or legal obligations
- anonymised or aggregated information that can no longer identify you
In the mobile app
The WildLens AI mobile app will also provide an in-app account deletion path when it is released. Until then, email requests are the supported route, and this page stays available to everyone.
More detail is in our privacy policy. General enquiries: hello@wild-lens-ai.online.